FAQs
Curious about counselling, coaching, or how we might work together? Here are answers to some of the questions I hear most often.
1. Are sessions online or in-person? All counselling and coaching sessions are online—making them easy to access from anywhere in BC, Alberta (for counselling), or worldwide (for coaching). We use a secure, confidential video platform so you can join from the comfort and privacy of home.
2. How do I know if counselling or coaching is right for me? If you're feeling stuck, overwhelmed, or ready for positive change—whether in parenting, healing from past experiences, or personal growth—it might be a great fit. Many people (men, women, parents, and caregivers) start with a free 15-minute discovery call to explore without commitment. It's a low-pressure way to see if we connect.
3. What can I expect in our first session? Our first meeting is relaxed and focused on you. We'll talk about what's bringing you here, your goals, and how I can support you. There's no rush—it's about creating a safe space where you feel heard and understood right from the start.
4. Do you work with men? Absolutely yes...and I'm truly glad when men reach out! I warmly welcome men, as well as women, parents, caregivers, and families. My general services (Parent Support Counselling, Trauma Recovery Counselling, and Growth Coaching) are open to everyone, with a practical, strength-focused approach that honors your unique experiences and challenges. Many men find the space supportive and empowering, and I’m here to walk alongside you with respect and understanding.
5. Do you offer advice, feedback or between-session actin tasks? Yes, when it aligns with your goals and comfort. My solution-focused style often includes honest reflections, practical ideas, and optional between-session tasks for faster progress. Clients frequently appreciate this real, action-oriented support, but your pace and choices always come first.
6. How much do sessions cost? Fees vary by service. You'll find current rates and package details under the Rates & Insurance tab. I believe in transparency, so everything is clear before you commit.
7. What is your cancellation policy? I kindly ask for 48 hours' notice for cancellations or rescheduling. Late cancellations or no-shows are charged the full session fee, as that time is reserved just for you. Life happens though...if something comes up, just let me know and we'll work it out.
8. Is what I share confidential? Yes, completely. Everything we discuss is private and confidential, protected by professional ethics and secure platforms. The only exceptions are the standard legal ones (e.g., imminent harm), which I'll always explain upfront.
9. What are your qualifications? I'm a registered Counselling Therapist in Alberta and a Registered Therapeutic Counsellor (Candidate) in BC, working toward full registration, with training in trauma-informed modalities like IFS, Solution-Focused Therapy, and somatic practices. Plus, as a mom and someone who's navigated my own growth, I bring real empathy alongside professional expertise.
10. How do I get started? The easiest next step is booking a free 15-minute call through JaneApp. We'll chat about what's on your mind, answer any questions, and see if we're a good fit...no obligation at all.
Still have any questions? Book a call or email me at sheri@sherileewellness.com